T&Cs

General terms and conditions of Foliencenter GmbH for wrapping, paint protection, window tinting, lettering and other work in our workshop.

1. Scope

1.1 These T&Cs apply to all quotes and orders of Foliencenter GmbH, Gewerbehallenstrasse 4, 8304 Wallisellen, Switzerland, UID CHE-228.099.207 (hereinafter «we»), in particular to vehicle wraps (full and partial wraps, colour changes, bicolour), paint protection film, window tinting, vehicle and boat lettering, furniture wrapping and solar and privacy films on buildings. Customers are hereinafter referred to as «the customer».

1.2 Orders placed in the folie.ch online shop are governed by the folie.ch T&Cs.

1.3 The version published on this page when the quote is accepted applies. Deviating terms of the customer only apply if we have agreed to them in writing. Deviating details in our written quote take precedence over these T&Cs.

2. Quote and conclusion of contract

2.1 Guide prices on our websites, in the online configurator or given by phone are not binding. Only our written quote is binding.

2.2 A quote is valid for the period stated in it, or for 30 days if no period is stated.

2.3 The contract is concluded when the customer accepts the quote: in writing, by e-mail, by approving the online quote or by booking an appointment on the basis of the quote.

2.4 If it becomes apparent during the work that additional work is needed (for example due to existing damage, paint defects, old film or adhesive residue, additional disassembly), we inform the customer beforehand. We only carry out additional work with the customer’s consent.

3. Prices and payment

3.1 All prices are in Swiss francs (CHF) including VAT, unless stated otherwise in the quote.

3.2 We do not require a deposit for wraps. We issue the invoice once the work is completed. It is payable within the period stated on the invoice.

3.3 After the payment period has expired, the customer is in default without further reminder. We may charge the statutory default interest and reasonable reminder fees.

4. Appointments, drop-off and collection

4.1 The work is carried out in our workshop in Wallisellen on a mutually agreed date. Information on duration is a guide value.

4.2 The customer brings the vehicle or object clean and dry, without a fresh layer of wax, polish or ceramic coating. If it is not ready for work, we may postpone the appointment and charge for the extra work.

4.3 We record visible existing damage at drop-off, with photos on request.

4.4 If the customer cancels an agreed appointment less than two working days in advance or does not show up, we may charge for material already ordered or cut and for work already done.

4.5 After we notify completion, the customer collects the vehicle at the agreed time. On collection, the customer checks the work together with us.

5. Workmanship, material and surface

5.1 We apply branded films as per the quote. If a product is not available, we suggest an equivalent one to the customer.

5.2 Colour samples, images and on-screen representations may differ from the result. Slight differences in shade between production batches are not a defect.

5.3 Depending on the vehicle and scope, joins, seams or original paint visible in panel gaps cannot be avoided for technical reasons. We discuss with the customer beforehand what will be removed and how edges will be finished.

5.4 Films only adhere to an intact, clean and fully cured surface. On repainted, damaged or weathered surfaces and on textured plastic parts, we do not warrant adhesion or durability. Paint protection film does not hide paint defects: scratches, stone chips and unevenness remain visible under the film.

5.5 High-quality films can generally be removed from intact original paint without residue. We accept no liability for paint damage during later removal, especially on repainted or previously damaged surfaces or with very old films.

5.6 The customer is responsible for ensuring that the wrap, lettering and window tint comply with the rules that apply to their vehicle (for example road traffic law, leasing company or insurance requirements). We are happy to advise.

5.7 For lettering, the customer receives a design proposal for approval before production. By approving it, the customer confirms the design, texts and placement. The customer is solely responsible for logos, images and texts they supply and for holding the necessary rights to them.

6. Care after wrapping

6.1 For 5 days after wrapping, the vehicle must not go through a car wash, so that the adhesive can cure fully.

6.2 When using a pressure washer, keep a distance of at least 30 cm. Rotating nozzles («dirt blasters») must not be used. Never aim the water jet directly at edges and film borders.

6.3 Do not use solvents, abrasive or polishing compounds; only use care products suitable for films. Do not wax or polish matt and satin films. Remove bird droppings, tree sap and insects as soon as possible.

6.4 The customer receives further care instructions on collection.

7. Warranty

7.1 For 2 years from handover, we warrant professional workmanship and the material we supply, for example in the event of lifting edges, bubbles, creases or cutting errors.

7.2 Manufacturer warranties on the film that go beyond these 2 years are governed by the terms of the respective manufacturer. We help the customer to claim them.

7.3 The customer reports obvious defects on collection. Defects discovered later must be reported immediately, at the latest within 30 days of discovery, in writing to info@foliencenter.ch, with photos.

7.4 In the event of a justified defect, we first carry out a repair free of charge. If the repair is not successful within a reasonable time, the customer has the statutory rights.

7.5 The warranty does not cover in particular: normal wear and ageing; mechanical damage such as stone chips, scratches, accidents or vandalism; damage caused by not following the care instructions (section 6); work by third parties; defects in the surface (section 5.4).

7.6 The warranty applies only to our contractual partner and is not transferable. Assignment of warranty claims to third parties, in particular to later buyers or keepers of the vehicle, is excluded.

7.7 For films permanently installed in a building (for example solar and privacy films on windows), the statutory periods apply.

8. Liability

8.1 We are only liable for damage caused intentionally or through gross negligence. Liability for slight negligence, indirect and consequential damage, loss of profit and loss of use (for example a replacement vehicle) is excluded to the extent permitted by law.

8.2 Mandatory statutory liability, in particular under the Product Liability Act and for personal injury, remains reserved.

8.3 We are not liable for delays and failures caused by force majeure or supply shortages for which we are not responsible.

9. Reference photos

We photograph completed work and show it as a reference on our websites and social media, without number plates and without people. If the customer does not want this, they let us know and we refrain from doing so.

10. Data protection

How we process personal data is described in our privacy policy.

11. Changes to the T&Cs

We may change these T&Cs at any time. For an order, the version published when the quote was accepted applies.

12. Applicable law and place of jurisdiction

12.1 Swiss law applies exclusively.

12.2 The place of jurisdiction is Wallisellen, the registered office of Foliencenter GmbH. Mandatory statutory places of jurisdiction remain reserved, in particular that of consumers at their place of residence.

12.3 If any provision of these T&Cs is invalid, the remaining provisions remain valid.

Last updated: November 2026